Client Story
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Industry
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“With Judith Solutions, the goal is to deliver a quality product or consultation that leaves our customers satisfied with our knowledge, expertise, ease of use, and customer service that is miles ahead of the competition.”
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Key Challenges
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Solutions and Services
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Key Benefits
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Outdated Technology
Among the challenges Judith Solutions faced was the Exchange 2003 local email server SWMA relied on. The software was incongruent with the needs of the company and presented several problems: 1) small inbox capacity 2) inability to update and collaborate over documents 3) no archival system to retrieve old emails.
Judith Solution’s recognized the need for data migration and went about training the staff on how to use Google Apps. One of the apps was Google docs, an efficient application that allows users to create, share, and edit work online. Judith also guided the implementation of archiving old emails. This was done in conjunction with step-by-step consulting until SWMA was satisfied with their customized settings. After only a short time it was clear that consulting with Judith Solution’s provided tremendous benefits. For instance, SWMA employees can now work on documents simultaneously and can also work in an offline environment without affecting live data.
To compound other technological deficiencies, many of the practices at SWMA were done manually; this included the way in which SWMA kept track of patient records. SWMA saved all patient records in hardcopy format, and then sent them to a local facility for storage. Each week one copy was sent away as part of their disaster recovery protocol. Judith Solutions saw this practice was inflexible and inefficient on several levels, which included the cost of physical storage, handling, and unnecessary transport fees.
With such a convoluted process, there was a noticeable lack of access in real-time to patient records. Judith solutions quickly implemented a more efficient electronic process that addressed their needs. This process involved scanning hardcopies onto a computer database. A Judith Solution’s expert gave employees that were given access to private medical files, only accessible through the local Wi-Fi network, step-by-step training.
Judith Solution’s recognized the need for data migration and went about training the staff on how to use Google Apps. One of the apps was Google docs, an efficient application that allows users to create, share, and edit work online. Judith also guided the implementation of archiving old emails. This was done in conjunction with step-by-step consulting until SWMA was satisfied with their customized settings. After only a short time it was clear that consulting with Judith Solution’s provided tremendous benefits. For instance, SWMA employees can now work on documents simultaneously and can also work in an offline environment without affecting live data.
To compound other technological deficiencies, many of the practices at SWMA were done manually; this included the way in which SWMA kept track of patient records. SWMA saved all patient records in hardcopy format, and then sent them to a local facility for storage. Each week one copy was sent away as part of their disaster recovery protocol. Judith Solutions saw this practice was inflexible and inefficient on several levels, which included the cost of physical storage, handling, and unnecessary transport fees.
With such a convoluted process, there was a noticeable lack of access in real-time to patient records. Judith solutions quickly implemented a more efficient electronic process that addressed their needs. This process involved scanning hardcopies onto a computer database. A Judith Solution’s expert gave employees that were given access to private medical files, only accessible through the local Wi-Fi network, step-by-step training.
Implementation of Real-Time Information
Scheduling client appointments is the backbone of any medical practice. Before working with Judith Solutions, SWMA was overly reliant on traditional business methods such as conducting business by telephone, rather than using electronic communication. At the time they lacked the capability that would allow patients to view open dates online, and schedule an appointment. Judith fixed this by connecting SWMA’s Google Apps calendar to a web application for scheduled time slots. With this new technology in place, SWMA clients no longer needed to pick up the phone to schedule an appointment. This lessened SWMA’s scheduling workload by 80%; time that can be redirected to other tasks.